BK

Banu Kuanyshbek

banu_888@mail.ru - 8 (775) 777 7777

Professional experiences

Club services coordinator

Minor Hotel Group , Thailand - Internship

From July 2014 to January 2015

Firtsly, I had to make decisions when dealing with customer complaints or special cases such as honeymoon trip packages, special discounts etc. Furthermore, I assisted clients in making reservations in the properties of the company by e-mail, phone and Skype. Last but not least, I had to provide the clientele with any information related to the reservations if required.

Cross-trainee in front office and human resources departments

The Ritz-Carlton Almaty , Almaty - Internship

From October 2013 to January 2014

As a cross trainee I experienced working as a guest relations agent, a call centre agent as well as a concierge. When pursuing my first month of the internship in Human Resources I mostly had to handle all the documents of the employess of the hotel during the pre-opening and opening stages.

Guest relations agent and receptionist

The Majestic Hotel , Kuala lumpur - Internship

From July 2013 to September 2013

Degree

Les Roches Bluche – Bachelor of Business Administration (BBA) – 2015

Languages

Russe - Fluent

Anglais - Fluent

Français - Fluent

Italien - Technical

Espagnol - Technical

Skills

MS Office 10, MS Excel, Opera, Macintosh

Hobbies

  • Exploring new cultures and mentalities by travelling. Participating in various sport and artistic activities. Learning new languages.