Cem Pozam

Cem Sabri Pozam



Proactive, Performance-driven, Operations Professional with 13+ years’ progressive expertise in leadership and problem solving for international upscale hotels, trendy restaurants & bars, luxury retail brands, theme parks and airlines. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities.

Cross-functional communicator easily interfaces with high-profile staff, vendors, and clients. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details. Recognized for consistent success in developing the processes and procedures to streamline operations, increase revenues, and enhance profit performance.

Professional experiences

Regional director of business development

International Service Check , Basel - Full-time job

From July 2015 to April 2019

Managing director


From August 2012 to May 2015

- Direct the activities and productivity of a department.
- Manage administrative functions to ensure smooth and efficient operations of the organization.
- Support the organization's strategic alliances and partnership.
- Ensure performance goals are met and set.
- Attend and preside over meetings.
- Participate in strategic planning.
- Help create budgets and track expenditures.

Senior business development manager


From December 2011 to August 2012

- Was responsible for identifying key decision makers of new clients and engaging in all parts of the sales cycle.
- Achieved personal targets through incremental revenue generation within market.
- Worked closely with other sales roles within the organization in order to exponentially grow revenues delivered by existing customer base.
- Contacted, met and closed customer needs by building own portfolio of clients.
- Developed value propositions, presentations and proposals.
- Co-ordinated technical implementation with Client Services Manager.
- Provided outstanding account management to install customer base at all times to ensure customer satisfaction and revenue retention.
- Maintained the “Sales Force CRM” database at all times and used the capabilities within to best-manage opportunities / time and allow management visibility of pipeline.
- Consistently met or exceeded given KPIs established in order to drive the success of the business.
- Maintained open communications with all levels of the sales force in order to achieve best practice knowledge sharing.
- Ensured full and clear understanding of the market, the entities operating within the market, and obtained excellent competitive knowledge to enable the individual to become a “true” expert within the field.

Project manager


From January 2011 to December 2011

- Created customized client programs to measure brand standards around specific service and product touch points for Retail, Restaurants, Hotels, Airlines & Theme Parks.
- Maintained quality control on all reports and ensured integrity of data received.
- Defined project scope, goals and deliverables that support business goals in collaboration with senior management.
- Developed full-scale project plans and associated communications documents.
- Effectively communicated project expectations to team members in a timely and clear fashion.
- Delegated tasks and responsibilities to appropriate personnel.
- Identified and resolved issues and conflicts within the project team.
- Identified and managed project dependencies and critical path.
- Planned and scheduled project timelines and milestones using appropriate tools.
- Tracked project milestones and deliverables.
- Developed and delivered progress reports, proposals, requirements documentation, and presentations.
- Determined the frequency and content of status reports from the project team, analyzed results, and troubleshot problem areas.

Business development manager


From September 2007 to January 2011

- Implemented and executed strategic goals and tactics.
- Responsible for daily operations and matters relating to HR and finance.
- Oversaw the mystery quality audit programs for numerous clients.
- Managed mystery shoppers and overall conduct of evaluations.
- Supervised the timely receipt and delivery of evaluation reports to the clients.
- Provided efficient, helpful and courteous service to all customers.
- Maintained constant contact with clients to ensure fulfillment of projects.
- Was responsible for educating and developing mystery shoppers.
- Set up and maintained training programs to enable all mystery shoppers to progress.

Business development executive


From May 2006 to September 2007

- Effectively managed existing accounts for the hotels.
- Analysed the needs, determined strategies and revenue targets, relationship building, brick walling activities, monitoring performance and rate negotiation.
- Achieved sales calls and face to face meetings as per target.
- Co-ordinated and attended specific industry events and trade shows, represented the hotels and keep a high profile in the marketplace.
- Co-ordinated sales blitzes to generate new business from both existing and new accounts.
- Initiated and escorted targeted client familiarization trips and organized regular entertainment functions with new and existing clients.
- Developed new business wherever possible from all the market segments and sources of business.
- Provided feedback and explained variances to the Director of Sales & Marketing on all sales-related activities, including competitors and recommended what action should be taken to remedy significant variances.
- Ensured hotels participation in all major relevant RFP's through the hotels RFP system.
- Regularly liaised with Global Sales Offices to achieve global account penetration.

Sales executive

Starwood Hotels & Resorts Worldwide, Inc. , Dubai - Full-time job

From May 2004 to May 2006

- Solicited new and existing accounts through telephone solicitation, outside sales calls, site inspections and written communication.
- Serviced existing and new accounts.
- Developed and managed key accounts.
- Maximized sales and achieved pre-determined targets.
- Worked closely with Rooms Division, Food and Beverage and other revenue-generating departments.
- Worked with the Sales & Marketing Team to drive sales activities and developed future and repeated business through proactive selling and commercial management sales techniques.
- Assisted the Director of Sales & Marketing in managing the team to achieve business objectives.
- Received and converted incoming enquiries to achieve targets and maximized revenue.
- Sought opportunities to increase sales and conversions within the sales team.
- Managed events schedule to maximize yield.
- Focused on a consistently-executed up-selling approach.
- Built strong relationships with customers to fully understand their needs.
- Arranged and carried out Hotel show rounds.
- Ensured the complete administration and execution of all planned events.
- Participated in hotel promotional activities.

Additionals trainings

Master of Business Administration (MBA)

Les Roches International School of Hotel Management - Marketing

2014 à 2015

- Student Ambassador
- Class Delegate for MBA

Associate's degree

Vancouver Island University - Tourism and Travel Services Management

2002 à 2004

Tourism and Travel Services Management

Associate's degree

Les Roches International School of Hotel Management - Hospitality Administration/Management

1999 à 2001

Part of Student Management Committee


PETA (People for the Ethical Treatment of Animals)




Les Roches Bluche – Hotel Management Diploma – 2001


Anglais - Native language

Turc - Native language

Allemand - Fluent

Français - Notion


Quality Assurance
Customer Intelligence
Mystery Shopping
Hospitality Management
Change Management
Luxury Retail


  • Animal rescue & shelter volunteer
  • golf
  • history
  • international politics
  • new technologies
  • travelling.