photo de profil d'un membre

Javier García Martínez

Summary

Haz clic para editar el extractoExperience, Decision-Making, reliable and dedicated individual with good organizational skills. I have twelve years hospitality experience, with a postgraduate degree in Hospitality Management from Les Roches International School, Marbella, Spain. I am interested on joining a hotel / events management team, as Assistant Manager or with a similar role in departments such as F&B or Banqueting.

Professional experiences

Events operation manager

PGA Catalunya Resort , Caldes de malavella - Full-time job

From July 2017 to August 2018

• Develops a Banqueting operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Create all the LSOP procedures for the Banquet department. Ensure all the F&B department follow the procedure.
• Develop training for all of the F&B employs to introduce the Leading Hotel of the World Standards in the Banqueting department.
• Management of department controllable expenses to achieve or exceed budgeted goals.
• Liaised with the Sales, Event Planning, Event Technology, Culinary etc. teams to provide clients with the highest level of service
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Participates in customer site inspections and assists with the sales process as necessary.
• Makes recommendations and mange CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaches team by providing specific feedback to improve performance.

Events operation supervisor

ST. PANCRAS RENAISSANCE HOTEL , Londres - Full-time job

From January 2016 to July 2017

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Develops specific goals and plans to prioritize, organize, and accomplish your work and ensures and maintains the productivity level of employees
• Acts as the guest service role model for the Events areas, sets a good example of excellent customer service and creates a positive atmosphere for guest relations
• Responsible for overseeing and directing all aspects of conferences, banquets, and other events held on property
• Managed a team of up to 30 staff to achieve the department's £5 million annual revenue
• Liaised with the Sales, Event Planning, Event Technology, Culinary etc. teams to provide clients with the highest level of service
• Created Payroll tracker to follow up the cost
• Develop and manage events for 1000+ customers

Junior supervisor

LONDON MARRIOTT HOTEL TWICKENHAM , London - Full-time job

From March 2014 to January 2016

• I started working as an Associate position but soon I was promoted to Shift Leader
• Main leader in Bar, Restaurant and Room Service in different shifts and main responsible of the department when Senior Management are not in the Hotel
• Development and implementation of Six Nation and Rugby World Cup 2015 bar operation action plan and leading the shift on high pressured match days
• Total charges for group functions, and prepare and present checks to group contacts for payment, adhering to all cashiering procedures/policies
• Starbucks champion and head trainer for the hotel
• Responsible for on shift adherence to licensing laws
• Address guests' service needs in a professional, positive, and timely manner.
• Back of house management, including beer line cleaning, and liquor requisitioning
• Implementing structured training for new associated
• Associated Relation Committee Food and beverage representative

Operation management internship

LOPESAN BAOBAB RESORT , San bartolomé de tirajana - Internship

From January 2013 to July 2013

Haz clic para editar la descripción del cargo• Shadowing each manager from all department to obtain an understanding of the hotel operation
• Implement a spreadsheets to create rotas
• Created housekeeping inventory list for 700+ bedroom hotel who reduce in 10% the costs
• Shift supervision training in restaurant, bar and events
• Sales, Event and Banqueting management training
• Worked as a personal assistant for the Company F&B Corporate Manager 2000+ customers events
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
• Lead the conference set up team to verify accurate and timely function set-up, service, delivery and breakdown of assigned conference events

Degree

Les Roches Marbella – Postgraduate in International Hotel Management – 2011

Languages

Espagnol - Native language

Anglais - Fluent

Skills

Hospitality Management
Customer Service
Management
High profile events
Events Management
Food and Beverage
Restaurant
Microsoft Office
Resort Opertations
Hotel Management
Sales
Micros