Accomplished and dynamic executive with extensive experience in delivering outstanding guest services and accelerating substantial sales growth to drive continuous improvement. Demonstrated skills in overseeing facilities operations, implementing HACCP within hotels, and developing and negotiating key contracts. Consistent track record of developing and employing change management initiatives to streamline business processes, reduce operating costs, and increase productivity. Possess strong capability to cultivate and strengthen productive working relationships with existing and new high-profile clients for expanding customer base and ensuring repeat business. Expert presenter, negotiator, and businessperson with strong ability to communicate through English, German, French, and Italian languages.
HOTEL MISTRAL , Rhodes - Full-time job
From October 2008 to November 2018
Developed and implemented effective hotel management plans in alignment with business goals and objectives to drive success. Designed guest / customer service standards and procedures to improve guest experience and build positive rapport of hotel. Managed multiple key contractors to ensure smooth execution of facilities renovation processes. Provided hands-on leadership support to heads of multiple departments on implementation of hotel facilities renovation. Formulated and executed contract and sales management strategies to drive growth of business volume and profit margins.
• Achieved revenue growth of 33% from 2015 to 2016 and further increased turnover by 12% in next summer season through expanding customer base of hotel.
• Formulated, employed, and revitalised employee engagement and management processes to drive significant improvement in terms of efficiency and effectiveness.
• Enhanced hotel revenue by 70% within first year of obtaining a five-star status through improving customers / guests service delivery.
2006 à 2008
Allemand - Technical
Anglais - Fluent
Français - Technical
Italien - Technical
Grec moderne - Native language
- Reading History books