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Yuliya Breeva

Yulia Breeva

yulia.breeva@gmail.com

Summary

I am a passionate hospitality professional that is currently looking for new challenges in Rooms Division department of a Five Stars Property.

I am a Les Roches International School of Hotel Management and Kenadall College graduate, that successfully received a BA Degree in International Hospitality Management.

Experiences during my trainings in different countries and latest jobs in St. Regis Bora Bora Resort, St. Regis Bal Harbor and St. Regis Moscow Nikolskaya, as a Butler, Housekeeping Supervisor and Front Desk Supervisor, have nurtured a passion for gaining as much knowledge in the hospitality industry as possible in order to succeed and become an effectual manager.

Professional experiences

Butler

ST. REGIS BORA BORA RESORT , Vaitape - Full-time job

From March 2016 to June 2017

• Welcome guests on property, provide detailed resort tour with explanations of the facilities
• Arrangements of the daily activities and dinners for the guests in charge
• Provide exclusive 24/7 (Astreinte) service to VIP guests
• Ensuring and maximising guest satisfaction
• Monitoring and reviewing quality standards for the department
• Implementing strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and quality standards
• Conduct relevant training to the new employees in order to ensure quality and standards of service and product are maintained
• Attend promptly to all guest complaints and requests and resolve accordingly
• Maintain full and comprehensive knowledge of the products and services available on and off the property
• Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department
• Provide a professional, advisory and executive support service to the Head Butler and Supervisors
• To assist in meeting the strategic goals of the rooms department
• To assist with monthly butler training and meeting as required
• Monitor guest questionnaires and GSS results to identify shortfalls and remedy service issues
•Help to ensure service standards are consistently reviewed and monitored, and in compliance with St. Regis brand standards and LQA standards
• Coordinate closely with Engineering, Housekeeping and F&B departments for daily tasks and guests requests

Front office supervisor

ST. REGIS HOTEL , Moskva - Full-time job

From June 2015 to November 2015

• Preparation of documentation for daily business.
• Ensure prompt, efficient and courteous reception of guests.
• Record and administer arrivals and departures.
• Training of new staff members, coaching them and monitoring their performance.
• Ensure the desk is covered at all times, allocating meal breaks sensibly.
• Full awareness of current daily status of the hotel.
• Ensure smooth hand over to next shift.
• Thoroughly conversant with all rooms, decor and outlook.
• Communication, handling and recording of the complaints.
• Be aware of daily functions, events, VIP and group arrivals.
• Ensure full liaison with other members of the team.
• Strong communication with other departments, especially Reservations and Concierge.
• Strong relationship with guests and internal customers.
• Key relationship with Guest Service Manager, Assistant Front Office Manager and Front Office Manager.
• Carrying any other duties as required.

Housekeeping supervisor

ST. REGIS HOTEL , Moskva - Temporary contract

From May 2014 to March 2015

• Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior and work practices.
• Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety and security. Report as directed, any observed deviations to established standards.
• Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments.
• Communicate through out the day with Front Office and other departments to ensure total guest satisfaction.
• Monitor consumption and order replacement of guest and cleaning supplies.
• Performed responsibilities of the Administrative Housekeeping coordinator. Manage administrative functions in accordance with established standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Safety and Security Representative of Housekeeping Department.

Mt

LE MERIDIEN , Xiamen - Internship

From December 2011 to December 2012

Degree

Les Roches Bluche – Hotel Management Diploma – 2011

Skills

Communication and listening skills
Problem resolution
Training & Develo
Management
Quality Assurance
Team building and quality service
Team Management
Analytical and conceptual thinker