photo de profil d'un membre

Angelica Poli

Angelica Poli - CV

25 years - Roma (00178) Italy - angelicachiara.poli@gmail.com - +393342834517

Professional situation

N'envisage pas de changer de poste actuellement

Professional aspiration

Experience
Not specified
Desired salary
Not specified

Summary

Laureate in Hospitality Management at Les Roches Marbella International School in Spain, with a Bachelor degree in Economic for Arts, Culture and Communications at Università Commerciale Luigi Bocconi in Milan. I am a very enthusiast person, positive and proactive.
I am eager to learn and to challenge myself within an industry so wide, dynamic and colorful such as the tourism industry, to grow personally and professionally, to explore and to experience this world and its people.

Professional experience

Guest service trainee

ROSEWOOD HOTELS AND RESORTS , Siena - Internship

From June 2016 to December 2016

Duties:.
-Upon checkin greeting arriving guests, assigning rooms, issuing keys, and collecting guest payment and billing information.
-Answering guest requests for assistance coordinating with housekeeping, bell service, staff and management to fulfill guest requirements.
-Providing guests with access to hotel services, forward in-room meal requests, and ensuring that mail, faxes and packages are delivered in a timely manner.
-Dealing with irate guests and finding ways to resolve issues to the guest's satisfaction.
-Serving also as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
-Responsible for bookkeeping duties, including answering guests seeking to make or cancel hotel reservations and also maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
-Upon checkout, calculating guests' final bill and collecting payments

Associations

Rotaract Milano Fenice

Founding Member

AGESCI - Gruppo Scout Roma 33

Volunteer

Degree

Les Roches Marbella – 2016

Languages

Anglais - Fluent

Français - Fluent

Espagnol - Notion

Italien - Native language