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Julian Nerchan

Julian Nerchan CV

Surabaya (60228) Indonesia - (702) 886-5904

Professional situation

Looking for a job

Professional aspiration

Position
Front Desk Supervisor
Experience
From 1 to 2 years
Desired salary
Between 25 kCHF and 35kCHF
Type of contract
Full-time job
Mobility
- Singapore
Functions
- Hotel/ Restaurant Manager
Sectors
- Casino

Professional experiences

Front desk management training

THE DOYLE COLLECTION , Washington - Internship

From November 2016 to Today

The Dupont Circle Hotel allowed me to further enhance my skills that i have acquired from my previous internship, they taught me how to make a Better Decisions, Critical Thinking, always looking after all the small details, Managing a Team, how to recover a Guest Complain and how to regain the Confidence of our guest during their stay. they also taught me how to do cashier and further in-depth of the Opera system such as group check-in as well as making group summaries.

Front desk agent

The Regent Taipei , Zhongshan district - Internship

From January 2015 to July 2015

during my 6 months of internship with Regent Taipei, i get to implement the skills that i have learnt from school and they helped me to further improve my skill such as Check-in, Check-Out, Guest Relations, how to handle Guest Complain, Troubleshooting,Teamwork, Efficiency, Quick Thinking and improving my Mandarin and Japanese languages.

Room service

The Portman Ritz Carlton , Baoshan qu - Internship

From July 2013 to December 2013

The Portman Ritz-Carlton has taught me how to provide exceptional services to our guest through F&B. they also taught me about inventory in a restaurant, taking order and because i am doing a cross training in the all the restaurant in the hotel, i got to learn different types of services in each f&b outlet that the hotel has, from room services to the bar, the executives lounge and the Italian fine dining restaurant.

Degree

Les Roches Bluche – 2016

Languages

Anglais - Fluent

Chinois - Fluent

Indonésien - Native language

Japonais - Technical

Malais - Fluent

Skills

Customer Service
Guest relations
Problem Solving
Team Management
Critical Thinking
Opera
Team leadership
Creative thinking skills
Guest Profiling
Handling guests complains
Team player
Inventory Management
Service Orientation
Customer Service satisfaction
Food and Beverage
food safety
food preparation
Attention to detail
positive attitude

Hobbies

  • Basketball
  • Swimming
  • Snowboarding and Museums